Adult Mental Health Services

Westside Integrated Full Service Division provides Community Behavioral Health Services and treatment to San Francisco adult residents 18 or older who are chronically mentally ill, homeless and mentally ill, elderly, individuals with ethnic and/or lifestyle diversity, or individuals with co-occurring disorders.  Community Behavioral Health Services also provides a comprehensive range of chemical dependency services.  Westside seeks to provide an integrated mental health and substance abuse treatment service to residents in need, to foster a holistic plan of care and recovery.

Assertive Community Treatment

The Westside Assertive Community Treatment Program (ACT) provides intensive case management to a minimum of 100 clients referred by the Community Behavioral Health Services who traditionally might be served in acute settings such as psychiatric hospitals or locked facilities.  The program originated as a pilot program designed to meet the needs of severely mentally ill (SMI) individuals in San Francisco requiring a high level of services during a 12 month period.  The goal of the program is to stabilize these individuals and to improve their quality of life using cost-efficient treatment and coaching. 

SERVICES

ACT Case Managers are responsible for the stabilization of many areas of the client’s life.  Westside provides crisis, urgent care, individual or group structured activities, improving client socialization skills through a variety of activities. The importance of employment is often not stressed with the severely and persistently mental ill. The therapeutic value of working or having productive use of time is an integral part of community integration. ACT promotes individual member training programs for real-life work experiences which are necessary to solve problems and survive in a work environment. Learning new responsible coping skills are also encouraged by Case Managers; these include:  housekeeping, personal hygiene, money management, transportation, shopping, social camaraderie, and medication adherence.

STAFF

The ACT Staff is comprised of a broad set of multicultural and multidisciplinary professionals.  The staff includes:  

  • Psychiatrist
  • Master Prepared Case Managers
  • Vocational Specialist
  • License Vocational Nurse (LVN)

This multidisciplinary team meets three mornings every week to discuss their clients’ symptoms and needs as well as to assign tasks to each Case Manager. Team members participate in regular case conferences to provide the most effective integrated client service. ACT provides evening and weekend services by employing Alameda Crisis Support phone services and having an on-call Case Manager on a rotating basis.

REQUIREMENTS

To receive treatment, a client must:

  • Be 18 years or older
  • Designated as a high utilization user of services in the past 12 months
  • Be preauthorized for SPR (single point of response) services and referred by Community Behavioral Health Services (CBHS)

REFERRALS

Referrals can be made Monday through Friday between 9:00am and 5:00pm by calling SFDPH Central Access.

Crisis Clinic

The Westside Crisis Clinic provides culturally competent crisis and urgent care services to San Francisco adults (18 years or older).  Crisis Clinic is a voluntary, drop-in service open to any adult in need of emergency psychiatric care.  The Clinic is designed to stabilize low-income residents in a mental health crisis and refer that person to an appropriate source for follow-up treatment.

Outpatient Clinic

The Westside Adult Outpatient Program provides outpatient mental health services with an emphasis on case management.  The program follows a harm reduction approach to treatment, delivering service to clients that are sensitive to individual lifestyle and behavioral choices.  Services offered by Westside Adult Outpatient Services are meant to address a wide spectrum of cultural differences as well as the broad array of mental health concerns presented by clients.  Treatment goals include the prevention of unnecessary crisis visits and hospitalizations, and promoting the highest level of independent living possible relative to the individual’s abilities, desired outcome, and community resources.

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